Store Policies

60-Day Money Back Guarantee

We stand behind the quality of our products. If you are not satisfied with your purchase, you may request a refund within 60 days of the delivery date.

To be eligible:

  • Refund requests must be made within 60 days of delivery.
  • Proof of purchase is required.
  • Share why you are requesting a refund.
  • Follow all instructions for returning unopened, unused products.

To initiate a return, please contact us at info@journeytowellnessplan.com.

Shipping Policy

  • Most orders are processed within 1–3 business days (M-F) unless on backorder. Sometimes items go into backorder status without notification upon purchase. We do everything we can to prevent this from happening or to notify you after your order is placed.
  • Orders placed after 2PM Eastern will not be processed until the next business day. 
  • We use reputable carriers and provide tracking information when available.
  • Delivery times may vary based on location.
  • We are not responsible for delays due to carrier issues, weather, or incorrect addresses.

Order Modification and Cancellation Policy

We understand that sometimes you may need to modify or cancel an order, and we aim to provide flexibility while ensuring efficient order processing. Please take note of the following policy.

Once an order has entered our warehouse and the processing has begun, it cannot be modified or canceled. Our team works diligently to prepare and ship our order promptly, and at this stage, we are unable to stop the process. We apologize for the inconvenience this may cause.

If you find yourself in need of an order modification or cancellation, please contact our customer support team with your order details, and they will assist you with the status of your order. If the order has not reached our warehouse, we will either issue a full refund, including any shipping charges, or make the necessary changes (such as address updates or partial product cancellation). 

Please be aware, we cannot add products to your order after it’s been placed.  If it’s within the timeframe to cancel and refund the order, we will do so and then you can reorder with any additional products you wanted to add. 

We want you to have a smooth and positive shopping experience and are committed to assisting you with any inquiries or concerns you may have. Do not hesitate to contact our customer support team for guidance or support regarding your orders at info@journeytowellnessplan.com.

Please click here for our store privacy policies and terms of service.